Insights, tips, and updates on knowledge base best practices
Read articles on product news, content strategy, and support tools.
Why a Webfactory KnowledgeBase works alongside your website
18th March 2026
In this blog, we’ll explain the difference between a website and a knowledge base and the benefits of having one.
How to reduce support tickets with a knowledge base
10th March 2026
In this blog, we’ll explain how a customer support knowledge base can lower support requests and improve your overall customer experience.
Internal vs External Knowledge Bases: What’s the Difference?
18th February 2026
In this blog, we’ll explain the difference between internal and external knowledge bases, how each one works, and why your business might need one or both.
Knowledge Base for Onboarding: Welcome New Hires Faster
4th February 2026
In this blog, we’ll explain what an onboarding knowledge base is and how it can help you with the employee onboarding process.
How to organise your knowledge base for easy navigation
14th January 2026
In this blog, we’ll explain simple and easy ways to organise your knowledge base so your users can move around easily.
5 Common mistakes when launching a knowledge base and how to avoid them
17th December 2025
In this blog, we’ll discuss common mistakes businesses make when launching a knowledge base and how you can avoid them.
How to use custom domains & branding in your knowledge base
3rd December 2025
In this blog, we’ll explain how to add your own custom name kbsite.io address or your own domain name and how you can brand your knowledge base to fit perfectly with your business website.
How to add videos & images into your Knowledge Base articles
18th November 2025
In this blog, we’ll show you how to add videos and images to your knowledge base website.
Use cases: 5 ways you can use a Knowledge Base
3rd November 2025
In this blog, we’ll look at 5 use cases where a knowledge base can make life easier for both your employees and customers.
How to build an employee onboarding knowledge base in 5 steps
10th October 2025
In this blog, we’ll explain how to build your own onboarding knowledge base in five simple steps.
5 benefits of having a knowledge base
6th August 2025
In this blog, we’ll explain 5 benefits of having a knowledge base and why your business should have one too.
What should a good knowledge base have?
31st July 2025
In this blog, we’ll list 5 important things every good knowledge base should have.