Insights, tips, and updates on knowledge base best practices
Read articles on product news, content strategy, and support tools.
Access control & privacy: Keeping internal content secure
10th September 2026
In this blog, we’ll explain how knowledge base access controls work and why they can be helpful in keeping your knowledge base content secure.
Training new staff faster with a Knowledge Base
21st August 2026
In this blog, we’ll explain how a Knowledge Base can help you train new staff more easily and faster.
How a knowledge base improves customer experience
15th July 2026
In this blog, we’ll explain how a knowledge base system improves customer experience and helps your business provide better support.
Using keywords effectively in knowledge base content
12th June 2026
In this blog, we’ll explain how to use keywords in your knowledge base content so users can easily search, find, and understand your articles.
How easy is it to set up and manage a Webfactory KnowledgeBase?
15th May 2026
In this blog, we’ll explain just how easy it is to launch and run your KnowledgeBase, so you can focus on sharing information, supporting your users, and growing your business.
How a knowledge base can support your website and reduce enquiries
12th May 2026
In this blog we’ll look at what a knowledge base is and how it can help support your website.
Self Service Support: Why Customers Prefer Finding Answers Themselves
8th April 2026
In this blog, we’ll explore why self-service support is growing in popularity and how it benefits both customers and businesses.
Why a Webfactory KnowledgeBase works alongside your website
18th March 2026
In this blog, we’ll explain the difference between a website and a knowledge base and the benefits of having one.
Introducing KnowledgeBase: A smarter way to share information
18th March 2026
KnowledgeBase is designed to work alongside your Webfactory website, giving you a simple way to share helpful information, guides, and answers all in one place.
How to reduce support tickets with a knowledge base
10th March 2026
In this blog, we’ll explain how a customer support knowledge base can lower support requests and improve your overall customer experience.
Internal vs External Knowledge Bases: What’s the Difference?
18th February 2026
In this blog, we’ll explain the difference between internal and external knowledge bases, how each one works, and why your business might need one or both.
Knowledge Base for Onboarding: Welcome New Hires Faster
4th February 2026
In this blog, we’ll explain what an onboarding knowledge base is and how it can help you with the employee onboarding process.